Last Updated: January 12, 2025

INTRODUCTION

PCWound.com ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website pcwound.com (the "Site") or use our services. Please read this privacy policy carefully. By using the Site, you consent to the practices described in this policy.

1. INFORMATION WE COLLECT

1.1 Personal Information

We collect information that you voluntarily provide to us when you:

- Submit forms on our website

- Register for our services

- Sign up for email communications

- Contact us for support or information

This information may include:

- Name

- Email address

- Phone number

- Basic description of wound care needs

- Communication preferences

1.2 Automatically Collected Information

When you visit the Site, we automatically collect certain information, including:

- IP address

- Browser type

- Device information

- Operating system

- Usage data

- Date and time of visits

1.3 Tracking Technologies

We use tracking technologies from:

- Google Analytics

- Facebook/Meta Pixel

- AudienceLab Resolution

These technologies collect data about your browsing behavior and device information to help us improve our services and marketing efforts.

2. HOW WE USE YOUR INFORMATION

We use the collected information for:

- Providing and improving our services

- Communicating with you about our services

- Analyzing website usage and trends

- Marketing and promotional purposes

- Responding to your inquiries

- Ensuring compliance with applicable laws and regulations

3. CALIFORNIA PRIVACY RIGHTS (CCPA/CPRA)

Under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), California residents have specific rights regarding their personal information:

3.1 Right to Know

You have the right to request information about:

- Categories of personal information collected

- Sources of personal information

- Purpose for collecting personal information

- Categories of third parties with whom we share personal information

- Specific pieces of personal information collected

3.2 Right to Delete

You can request deletion of your personal information, subject to certain exceptions.

3.3 Right to Correct

You can request correction of inaccurate personal information.

3.4 Right to Opt-Out

You can opt-out of the "sale" or "sharing" of your personal information. However, we do not sell or share your personal information with third parties for monetary consideration.

3.5 Right to Limit Use of Sensitive Personal Information

You can limit the use and disclosure of sensitive personal information.

4. HIPAA COMPLIANCE

While we do not collect or store Protected Health Information (PHI) as defined by HIPAA, we maintain appropriate safeguards to protect any health-related information you share with us. We only collect basic descriptions of wound care needs to provide appropriate information and services.

5. CHILDREN'S PRIVACY

We do not knowingly collect or solicit information from children under 13 years of age. If we learn that we have collected personal information from a child under 13, we will promptly delete that information.

6. EMAIL COMMUNICATIONS

We send emails to users who have:

- Requested information from us

- Signed up for our email communications

- Registered for our services

You can opt-out of receiving marketing emails at any time by:

- Clicking the "unsubscribe" link in our emails

- Contacting us at [email protected]

7. DATA SECURITY

We implement appropriate technical and organizational security measures to protect your information. However, no method of transmission over the Internet or electronic storage is 100% secure.

8. THIRD-PARTY LINKS

Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of these sites. We encourage you to review their privacy policies.

9. CHANGES TO THIS PRIVACY POLICY

We reserve the right to update this privacy policy at any time. We will notify you of any changes by posting the new policy on this page and updating the "Last Updated" date.

10. CONTACT US

For questions about this privacy policy or to exercise your privacy rights, contact us at:

Email: [email protected]

Website: https://pcwound.com/contact

11. ADDITIONAL DISCLOSURES

11.1 Data Storage and Processing

All data is stored and processed within the United States.

11.2 Response Timing

We will respond to privacy-related requests within 45 days, with a possible extension of 45 additional days when reasonably necessary.

11.3 Verification Process

We may require verification of your identity before responding to privacy-related requests to protect your privacy and security.

11.4 Non-Discrimination